Contact
Email us and you'll get an answer. No long forms, no tickets that vanish: one inbox handles support, sales, press and privacy requests.
Channels
Support and general questions
Account problems, questions about a feature, bugs. We reply within 24 business hours, Monday to Friday.
Agencies plan
For agencies with a roster to run. Tell us how many creators you represent and we'll put together a plan that fits.
Privacy and personal data
Access, rectification, portability or deletion of your data, including your GDPR rights if you live in the European Economic Area.
Before you write
Most of the common questions are already answered on the support page: how the free trial works, how to subscribe or cancel, what to do if you've forgotten your password, and how to delete your account along with everything in it.
If the problem is that you can't get in, try «Forgot your password?» on the login page first: it works even if you sign in with Google or Apple.
What to include
To solve it on the first reply, it helps to know the email you use to sign in to Silvia, where you're using it from (browser or iOS app) and what you expected to happen. If it's something visual, a screenshot usually saves two rounds of back-and-forth.
If you're writing about the Agencies plan, tell us the size of your roster and what you need to see consolidated: that's what shapes the plan we'll put in front of you.
Response times
Monday to Friday, we reply within 24 business hours. If you already wrote and haven't heard back, forward the same email: it doesn't get lost, but it can slip down the inbox.